impossible to play whith android application

Speaker Time Message

Milashka0204
815 days ago
2015-03-28 08:06:58 UTC

Two days before the release of the update 3.0.0 I have a problem with the game on my phone. when starting issued a notice that it is not possible to contact the server, and it has been going after the boot starting location. I have a screenshot of the error, but don't know how I can show it to you.


Milashka0204
815 days ago
2015-03-28 09:12:20 UTC

The game is normally launched for android emulator named Bluestacks. Phone Information Model: Lenovo S820, android version 4.4.2 firmware build number S820_ROW_8G_S223_150119


Debra R
814 days ago
2015-03-29 18:06:29 UTC

Hello,

Thank you for contacting Penny Pop.

I would suggest you to please try deleting the game from your device, re-installing from the app store and restarting your device should clear the issue, before you do so please link your game with Facebook account so that you don't lose your game progress.
If you are still encountering a problem after that, try launching the game and leaving it connected for about 15 minutes, which will update your device with the most up to date game data. After the device has loaded up the game data, close and open the game several times.

If these suggestions do not resolve the issue, please contact us again and we can investigate further. Have pleasant day!

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This ticket has been closed. Please open a new ticket for any additional issues. Thanks for playing Battle Camp.